Return Policy & Customer Support

Virgin Flowers handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

Virgin Flowers must be notified within three (3) days of purchase of all refunds or returns. Virgin Flowers will not accept returns based on change of mind or design. In cases of flowers perishing within three (3) days of purchase and all care instructions have been followed or if Virgin Flowers produced the incorrect goods, Virgin Flowers will provide a replacement.

The value of the replacement is at the discretion of Virgin Flowers.

Virgin Flowers reserves the right to request images of original goods for our records.

Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.

We want happy customers.


Contact details:


Shop: 03 5971 4544

Mobile: 0400 300 974